Fin books through a scheduling tool.
Aijent makes the meeting.
Fin is a genuinely strong AI agent with a full helpdesk behind it. Fin for Sales is a real inbound sales SKU. The differences that matter are what happens at the booking, and what happens to your bill.
The fact: Salesforce completed its acquisition of Fin, formerly Intercom, on 10 September 2026.
Fin for Sales books inside the chat, but only through a scheduling tool you connect: HubSpot Meetings, Calendly or Chili Piper. Booking through Calendly needs a paid Calendly plan, from US$10 a seat a month billed yearly, and the video link is made by that tool rather than by Fin. Aijent books straight into your Google or Microsoft 365 calendar and creates a new Zoom, Teams or Google Meet for that booking, with nothing else to buy.
Then there is the bill. Fin charges per outcome on top of an Intercom seat: US$9.99 for a qualified lead and US$0.99 for anything else, so a qualified lead costs roughly ten times a disqualification. The better it works, the more you pay. Aijent includes conversations in your plan up to its cap, so a good month costs the same as a quiet one.
Qualification works differently too. On Fin you write the conditions and their AI judges each conversation against them, and you pay each time it says no. With Aijent you set the thresholds, a fixed rule decides, and the same visitor always gets the same answer. You are never charged for a decline. Growth plan and above.
Fin is priced so that success costs you more.
Aijent is priced so that it does not.
Side by side for inbound sales
Aijent against Fin for Sales, including the row where they beat us
- Aijent: aijency.ai/pricing - from A$99/mo (Starter, 50 conversations included); Growth is A$199/mo for 200. No setup fee, no contract, and a 14-day trial on Starter with no credit card. 8-Minute Aijent: our own timed video, signup to live; a Salesforce connection takes about 17 minutes. Capabilities audited against the live production platform.
- Fin for Sales pricing: A seat at US$29 a month (US$19 billed annually), plus US$9.99 per qualified lead and US$0.99 per other outcome, plus a paid Calendly plan from US$10 a seat a month if you book through Calendly. At 50 conversations a month (Aijent Starter includes 50 for A$99): with 5 qualifying, US$29 + 5 x US$9.99 + 45 x US$0.99 + US$10 = US$133.50, about A$191; with 25 qualifying, US$29 + 25 x US$9.99 + 25 x US$0.99 + US$10 = US$313.50, about A$448. It rises the more leads qualify. No setup or platform fees, and no contract required.
- Fin for Sales sources: intercom.com/pricing, fin.ai/pricing and intercom.com/help (Fin for Sales FAQs; booking with HubSpot, Calendly and Chili Piper), calendly.com/pricing, and Salesforce's press release of 10 September 2026. Checked October 2026. The cost assumes every conversation ends in a charged outcome, so it is the most you would pay.
- Competitor prices converted from USD at about US$1 = A$1.43 (Reserve Bank of Australia, 22 October 2026) and written A$, shown as the cost to stand the product up from scratch rather than the cost of an existing instance. Aijent prices are in AUD.
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