Trials, plans and billing
How the free trial works, what happens at your conversation limit, and how to change or cancel your plan.
Starter and Relay Starter both include a 14 day free trial with no credit card required. If you do not add a card, your subscription simply ends and nothing is charged. Growth, Pro and Relay Growth have no trial. On every paid plan, Aijent Relay included, going past your monthly conversation allowance does not stop your Aijent: extra conversations are charged at AUD 0.50 each on your next invoice.
Everything here lives on your billing page.
The free trial
Starter and Relay Starter both include a 14 day free trial, with no credit card required. You get the plan you chose for those 14 days, with lower knowledge allowances until your subscription starts.
Growth, Pro and Relay Growth do not have a trial. If you choose one of those, you pay when you sign up.
What happens at the end of your trial
This is the important part, and it surprises people.
If you have not added a card, your subscription simply ends. You are not charged, because we never took a card. Your Aijent stops appearing on your website and your account moves to cancelled.
To keep going, add your card before the trial ends. Use Keep my Aijent on your billing page.
Adding your card starts billing straight away
Billing begins the moment you add your card, not on day 14. If you add it on day three, that is when your first month starts. It is worth waiting until you are sure, rather than adding a card early to be safe.
You will get reminders as the trial runs down, and a banner in your dashboard that becomes more prominent in the final days.
Cancelling during your trial
There is a Cancel subscription button on your billing page. Cancelling stops your subscription at the end of the current period, and your Aijent keeps working until then.
Your conversation allowance
Every plan includes a number of conversations a month. Your current usage is on your billing page, shown as used against your limit.
A conversation is one visitor's session, not one message. Somebody who asks five questions in one visit is one conversation. If they come back later the same day and pick up where they left off, that is still the same conversation, as long as it has not been long since.
You will be told as you approach it:
- An email at 50%, 75% and 90% of your allowance
- Another email when you pass it, on a paid plan
- A banner in your dashboard
What happens when you reach your limit
On a paid plan, nothing stops. Your Aijent keeps answering visitors. Extra conversations are charged at AUD 0.50 each, added to your next invoice. That applies to every paid plan:
- Starter, Growth and Pro
- Relay Starter and Relay Growth
If your Aijent subscription started before 16 September 2026 you keep the rate you signed up at, AUD 0.25. On Aijent Relay every subscription pays AUD 0.50.
If you go past your allowance most months, compare what the extra conversations cost you with the price of the next plan up. See compare plans.
During a free trial it is different. Your Aijent stops answering for the rest of the trial. Visitors get no reply. If you are running a busy site, watch your usage during the trial, or add your card to lift the limit.
Testing counts
Conversations you have with your own Aijent, including from the preview in your dashboard, count towards your allowance like any other. Worth knowing if you are testing heavily on a trial.
Your allowance resets each billing period, which runs from the day of the month you signed up.
Changing plan
Upgrades and downgrades are handled through Stripe, our payment provider. On your billing page, select Upgrade or Downgrade on the plan you want and you will be taken to a secure page to make the change.
Upgrading takes effect on your account straight away, so a bigger allowance and any new capabilities are available immediately.
Downgrading also takes effect straight away. Anything above the lower plan's allowance stops being available at once, so check what you would lose before you change. Your existing Aijents, websites and documents are not deleted, even if you now have more than the lower plan would normally allow. You simply cannot add more until you are back under the limit.
Aijent Relay has its own two plans, Relay Starter and Relay Growth. Once you have added a card, you can move between them in the same way. Aijent Relay is a separate product rather than a step on the Aijent ladder, so a Relay account sees only the Relay plans. To move between Aijent and Aijent Relay, contact us.
Payment details and invoices
The plan buttons on your billing page open Stripe, our payment provider, on a secure page. Your card details are held by Stripe and never by us. If you need to update your card or get a copy of an invoice and cannot find it there, get in touch.
Your billing page also shows the card on file and the date and amount of your next payment.
Prices and GST
All prices are in Australian dollars and shown excluding GST, which is added at checkout and on your invoice.
Cancelling
On a paid plan, cancel through the same Stripe page as plan changes. During a trial, use Cancel subscription on your billing page.
Either way, cancelling is not immediate. Your Aijent and your dashboard keep working until the end of the period you have already paid for.
After you cancel
Your Aijent stops appearing on your website, and your account is closed.
Your data is kept for a grace period of about six weeks, so you can change your mind. After that, your account and everything in it are permanently deleted.
Changing your mind
While your subscription is still winding down, you can restore it and nothing is lost.
Once your account has actually been cancelled, you can reactivate it from the cancelled page, and your card on file is charged that day.
Reactivating restarts you on the plan you were on, at that plan's current monthly price. If your plan was negotiated with our team, or you were billed other than monthly, it cannot be restarted from the cancelled page: email us and we will set it back up.
If a payment fails
Your card provider or Stripe will usually retry, and Stripe will email you.
Be aware that a failed payment does not immediately change anything in your dashboard, so the first sign may be Stripe's email rather than anything from us. If you think a payment has failed, update your card promptly through Manage payment details rather than waiting.
Getting help
For anything about your plan, an invoice, or a charge you do not recognise, get in touch. If it concerns a specific invoice, quote its date and number so we can find it quickly.