Aijent Relay
What Aijent Relay does, who it is for, and where to start.
Aijent Relay is a complete product in its own right, not a smaller version of Aijent. It answers your visitors' questions from your knowledge base and, when it cannot help, passes them to your team by email and optionally Slack. It does not book meetings, qualify leads or connect to a CRM. Every conversation lands in an inbox your team works through.
Aijent Relay is a complete product in its own right, not a smaller version of Aijent. It answers your visitors' questions from your knowledge base, and when it meets something it cannot handle, it passes it to your team.
What it does
- Answers from your knowledge base. Add your website and documents, and Relay answers from them. It does not guess. If the answer is not there, it says so and offers to get a person involved.
- Escalates to your team. When a visitor needs a human, Relay captures their details and notifies your team by email, and in Slack if you connect it. See escalations.
- Keeps a record you can work. Every conversation lands in your inbox with a status your team moves through and notes they can add.
What it does not do
Aijent Relay does not book meetings, does not qualify or score leads, and does not connect to a CRM. Those belong to Aijent, which is a different product.
Start here
- Setting up takes you from signing up to a live Aijent on your website.
- Your conversations inbox is where your team works day to day.
- Escalations covers where they go and how to make sure they are answered.
- Your team covers your three seats.
- Your plan covers what is included, the free trial, and your conversation allowance.
Also useful
These apply to Aijent Relay exactly as written:
- Your knowledge base, which is what your Aijent answers from and the biggest lever on how good it is.
- How your Aijent looks, for colour, logo, greeting and placement.
- Installing on your website, with a guide for every major platform.