Languages your Aijent speaks
Your Aijent replies in the language each visitor writes in, and books the meeting in it too.
Your Aijent replies in the language your visitor writes in, and books the meeting in it too. 45 languages, including English, Spanish, French, Chinese, Japanese and Arabic. There is nothing to set up: until a visitor writes, the chat box's own words are in English, and your Aijent switches as soon as they write in their own language, unless you set it to always reply in English. Replying in the visitor's language works on every plan, Aijent Relay included.
There is nothing to turn on: replying in the visitor's language is the default. You can switch it off, see Your language settings.
On Aijent Relay, your Aijent replies in the language your visitor writes in too.
When it switches
- It switches on the visitor's message. As soon as a visitor writes to your Aijent in their own language, it replies in that language.
- A short reply does not switch it, unless it is in another script. A one-word reply such as "sí" or "ok", a name, or an email address, typed in the Latin alphabet, keeps the chat in the language it was already in. A single word in a script such as Chinese, Japanese or Arabic is enough to switch it.
- It follows the visitor. If they change language part way through, your Aijent changes with them.
What changes for the visitor
Once the chat is in one of the 45 languages below, the visitor sees:
- Your Aijent's replies, in their language.
- The chat box's own words, such as "Type a message..." and the privacy line.
- The confirm-your-details card, where they check their name, email and company before booking.
- The calendar picker, including its introduction and the days and times, written the way their language writes dates.
- The booking confirmation, including the "Meeting confirmed" card.
- The callback card, including its title and its error messages. A title you wrote yourself is shown as you wrote it.
- The confirmation after a callback request.
- Your own closing messages, translated automatically:
- your post-conversion message
- your SureGate decline message
If translating one of these messages fails or takes too long, your Aijent sends it in English rather than keep the visitor waiting.
The 45 languages
- Arabic
- Bengali
- Bosnian
- Bulgarian
- Catalan
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- Filipino
- Finnish
- French
- German
- Greek
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Malay
- Mongolian
- Norwegian
- Persian
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Slovenian
- Spanish
- Swahili
- Swedish
- Thai
- Turkish
- Ukrainian
- Urdu
- Uzbek
- Vietnamese
What is not translated
Some things are your own wording, are shown before the visitor has written anything, or are written for your team rather than for the visitor. These are not translated:
- Your greeting. Shown exactly as you wrote it.
- Your starter questions. Shown exactly as you wrote them.
- "Welcome back! How can I help you today?", the greeting a returning visitor sees.
- A callback card title you wrote yourself. Shown exactly as you wrote it.
- The calendar invitation. It uses your meeting name as you wrote it, and its description is in English.
- The summary written for your team, in your notifications and on your CRM record. It is in English, because it is written for your team. When the visitor chatted in another language, it starts with a line such as "Chatted in Spanish."
The transcript is saved exactly as the conversation happened, so it is in the visitor's language, including the copy on your CRM record.
Write your greeting for your audience
Your greeting is the one thing every visitor reads before your Aijent knows their language. If most of your visitors speak another language, write your greeting and starter questions in it, or in both.
Languages beyond the 45
Your Aijent still replies in the visitor's language. The chat box's own words, such as the buttons, the cards and the message box, are usually in English. For a language close to one of the 45, such as Galician, they may appear in that language instead.
Your language settings
Your Aijent has three settings for language, on its Config tab.
- Visitors who write in another language. Choose Reply in their language (the default) or Always reply in English. With Always reply in English, your Aijent tells the visitor once, in their own language, that it can only chat in English, then carries on in English. The chat box's own words stay in English too.
- Your team meets in. The language your meetings are held in. When a visitor is chatting in a different language, the calendar picker tells them, in their own language, which language your meetings are held in, and the booking confirmation says so too.
- English spelling. Choose English - AU/UK or English - US. This controls spelling and date format when your Aijent chats in English. It does not choose the language your Aijent speaks.
On Aijent Relay, you have Visitors who write in another language and English spelling, on the Aijent tab. Relay does not book meetings, so it has no Your team meets in.