Languages your Aijent speaks
Your Aijent replies in the language each visitor writes in, and books the meeting in it too.
Your Aijent replies in the language your visitor writes in, and books the meeting in it too. 15 languages, including Spanish, French, Chinese, Japanese and Arabic. There is nothing to set up: until a visitor writes, the chat box's own words are in English, and your Aijent switches as soon as they write in their own language. Replying in the visitor's language works on every plan, Aijent Relay included.
There is no setting to turn on. Your Aijent follows the visitor's lead.
On Aijent Relay, your Aijent replies in the language your visitor writes in too.
When it switches
- It switches on the visitor's message. As soon as a visitor writes to your Aijent in their own language, it replies in that language.
- A short reply does not switch it, unless it is in another script. A one-word reply such as "sí" or "ok", a name, or an email address, typed in the Latin alphabet, keeps the chat in the language it was already in. A single word in a script such as Chinese, Japanese or Arabic is enough to switch it.
- It follows the visitor. If they change language part way through, your Aijent changes with them.
What changes for the visitor
Once the chat is in one of the 15 languages below, the visitor sees:
- Your Aijent's replies, in their language.
- The chat box's own words, such as "Type a message..." and the privacy line.
- The confirm-your-details card, where they check their name, email and company before booking.
- The calendar picker, including its introduction and the days and times, written the way their language writes dates.
- The booking confirmation, including the "Meeting confirmed" card.
- The confirmation after a callback request.
- Your own closing messages, translated automatically:
- your post-conversion message
- your SureGate decline message
If translating one of these messages fails or takes too long, your Aijent sends it in English rather than keep the visitor waiting.
The 15 languages
- Spanish
- French
- German
- Italian
- Portuguese
- Dutch
- Polish
- Turkish
- Indonesian
- Vietnamese
- Japanese
- Chinese
- Korean
- Arabic
- Hindi
What is not translated
Some things are your own wording, are shown before the visitor has written anything, or are written for your team rather than for the visitor. These are not translated:
- Your greeting. Shown exactly as you wrote it.
- Your starter questions. Shown exactly as you wrote them.
- "Welcome back! How can I help you today?", the greeting a returning visitor sees.
- The title of the callback card.
- The calendar invitation. It uses your meeting name as you wrote it, and its description is in English.
- The error messages on the callback card.
- The summary written for your team, in your notifications and on your CRM record. It is in English, because it is written for your team.
The transcript is saved exactly as the conversation happened, so it is in the visitor's language, including the copy on your CRM record.
Write your greeting for your audience
Your greeting is the one thing every visitor reads before your Aijent knows their language. If most of your visitors speak another language, write your greeting and starter questions in it, or in both.
Languages beyond the 15
Your Aijent still replies in the visitor's language. The chat box's own words, such as the buttons, the cards and the message box, stay in English.
The Language setting
The Language setting on your Aijent does not choose the language your Aijent speaks. It chooses between English - AU/UK and English - US, which controls spelling and date format when the conversation is in English.