What is new
Recent changes and improvements to Aijent.
Recent changes to Aijent, most recent first. This page covers what actually affects you rather than everything that changed, and starts from June 2026.
The most recent changes to Aijent. We ship often, so this covers what actually affects you rather than everything that changed.
August 2026
Your existing CRM records are safer on Pipedrive. When your Aijent finds somebody already in your Pipedrive, it now only fills in blanks, such as a missing phone number. It never changes a name, phone number or organisation your team entered. If somebody already belongs to an organisation they stay with it, and any deal and meeting are filed there too. This brings Pipedrive into line with HubSpot, Salesforce and Zoho.
More ways to get your Aijent noticed. You can now combine a way of drawing the eye with a way of opening the chat, and use more than one at once. There is a teaser bubble with your own wording, opening on exit intent, and a setting controlling how long a returning visitor is left alone. See how your Aijent looks.
Escalation alerts in Slack. Get a message the moment a visitor asks to speak to somebody, in the channel of your choice, with tap-to-call details. Available on both Aijent and Aijent Relay. See Slack escalation alerts.
July 2026
Aijent Relay launched. A product for businesses that want their questions answered and anything else passed to their team, without a CRM or calendar in the picture. See Aijent Relay.
SureGate. Firm rules about who you can serve, enforced by our servers rather than by the agent, so a visitor cannot talk their way past them. See SureGate.
In-page placement. Put your Aijent inside a page, already open, instead of in the corner. It works well on landing pages.
June 2026
Better answers from bigger knowledge bases. Your Aijent now searches your knowledge and uses only the passages that answer the question. Adding more no longer risks diluting its answers.
Analytics rebuilt around conversations. Every conversation appears, not just the ones that produced a lead, each with what came of it, the full transcript, and export.
This page starts from June 2026. Older changes are not listed.
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