What is new
Recent changes and improvements to Aijent.
Recent changes to Aijent, most recent first. This page covers what actually affects you rather than everything that changed, and starts from June 2026.
The most recent changes to Aijent. We ship often, so this covers what actually affects you rather than everything that changed.
October 2026
Live Human Handover. When a visitor asks for a person, your team hears a ring in Aijency and whoever accepts joins the chat. Nobody there, and the visitor is offered a callback. Live chats has Waiting, In progress and Closed lists. On every plan, Starter and Relay Starter included, since 22 October. See Live Human Handover.
A limited login for your team. The owner can give a teammate a login that answers visitors and sees nothing else, on every plan: Live chat only on Aijent, and Conversations and live chat on Aijent Relay. See limited access for your team.
Name your requests, on every Aijent. What a callback or escalation is called, and what your Aijent says after one, can now be set on every Aijent's Escalation tab, not only on Relay. See when your Aijent cannot help.
Attention and auto-open behaviours on Relay Growth. The launcher pulse or wiggle, opening automatically and the teaser message are now on Relay Growth as well as Growth and Pro. They are not on Starter or Relay Starter. See how your Aijent looks.
Visitors get a copy of their chat. On every plan, a visitor who asks for a person and gives an email address is emailed a copy of the conversation. Replies to it reach your team.
New plans, and a second Aijent Relay plan. Aijent now has three plans at lower prices, each with a new monthly conversation allowance: Starter, Growth and Pro. CSV export is now on Growth as well as Pro. Aijent Relay has two plans, Relay Starter and Relay Growth, and once you have added a card you can move between them from your billing page. Every paid plan, Relay included, keeps answering past its monthly allowance, with extra conversations charged on your next invoice. See compare plans and your Aijent Relay plan.
September 2026
Your Aijent speaks 45 languages. Your Aijent now speaks 45 languages, including English, Spanish, French, Chinese, Japanese and Arabic. See languages your Aijent speaks.
Your Aijent speaks your visitor's language. Your Aijent replies in the language your visitor writes in, and books the meeting in it too. 15 languages, including Spanish, French, Chinese, Japanese and Arabic. It switches as soon as a visitor writes in their language, on every plan. On Aijent Relay, it replies in the visitor's language. See languages your Aijent speaks.
August 2026
Your existing CRM records are safer on Pipedrive. When your Aijent finds somebody already in your Pipedrive, it now only fills in blanks, such as a missing phone number. It never changes a name, phone number or organisation your team entered. If somebody already belongs to an organisation they stay with it, and any deal and meeting are filed there too. This brings Pipedrive into line with HubSpot, Salesforce and Zoho.
More ways to get your Aijent noticed. You can now combine a way of drawing the eye with a way of opening the chat, and use more than one at once. There is a teaser bubble with your own wording, opening on exit intent, and a setting controlling how long a returning visitor is left alone. See how your Aijent looks.
Escalation alerts in Slack. Get a message the moment a visitor asks to speak to somebody, in the channel of your choice, with tap-to-call details. Available on both Aijent and Aijent Relay. See Slack escalation alerts.
July 2026
Aijent Relay launched. A product for businesses that want their questions answered and anything else passed to their team, without a CRM or calendar in the picture. See Aijent Relay.
SureGate. Firm rules about who you can serve, enforced by our servers rather than by the agent, so a visitor cannot talk their way past them. See SureGate.
In-page placement. Put your Aijent inside a page, already open, instead of in the corner. It works well on landing pages.
June 2026
Better answers from bigger knowledge bases. Your Aijent now searches your knowledge and uses only the passages that answer the question. Adding more no longer risks diluting its answers.
Analytics rebuilt around conversations. Every conversation appears, not just the ones that produced a lead, each with what came of it, the full transcript, and export.
This page starts from June 2026. Older changes are not listed.
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